Refund policy

Last updated: December 7, 2025

Thank you for purchasing digital products and services offered under the Hafl Tech brand (“we”, “us”, “our”).
This Return and Refund Policy explains when refunds may be issued and under which conditions.

Because we sell digital goods, software source code, templates, and custom development services, most purchases are non-refundable.
Please read this policy carefully before completing your order.

1. Digital Products — All Sales Are Final

All digital products sold on this website are non-refundable and non-returnable, including:

  • Source Code Packages

  • Branded App Packages

  • Full Launch Packages

  • Enterprise Packages (partially or fully delivered digital items)

  • UI Kits, templates, documentation

  • Any downloadable files or assets

Once the product is delivered (via download link or email), we cannot revoke access, therefore no refunds will be issued for:

  • Downloaded products

  • Change of mind

  • Buying by mistake

  • Misunderstanding of product features

  • Incompatibility with customer hosting, environment, libraries or tools

  • App Store / Google Play rejection

  • Customer inability to implement or customize the code

If the product is delivered as described, the purchase is considered final.

2. Custom Development & Enterprise Services

Enterprise services (e.g. customization, branding, deployment assistance) follow separate terms.

Refunds are not provided for:

  • Work already started

  • Scheduled development time

  • Delivered assets or partial deliverables

  • Delays caused by the customer or third-party services

  • Situations outside our control (e.g., Google/Apple review decisions)

If a separate contract or SLA exists, those terms shall apply.

3. Duplicate Payments

We will issue a refund if you were charged twice for the same order.
To request correction, contact us at: panosyanhambarcum@gmail.com

You must include:

  • Order number

  • Email used during purchase

  • Proof of duplicate charge

4. Failure to Receive Digital Files

If you completed payment but did not receive your download link:

You must contact us within 7 days of purchase at: panosyanhambarcum@gmail.com

We will:

  1. Verify your purchase

  2. Reactivate or resend the download link

  3. Assist with access issues

A refund is not issued, but we will ensure you receive your product.

5. Technical Issues

Digital products may require technical setup, SDK installation, or compatibility adjustments.

We do not guarantee:

  • Compatibility with your environment

  • Approval on app stores

  • Earnings or performance results

  • Specific features beyond those described in the product page

Technical issues on the customer’s side are not grounds for a refund.

6. Chargebacks & Disputes

Unauthorized or fraudulent chargebacks harm small digital businesses.

Before opening a dispute with your bank or payment provider, you must contact us first so we can assist you.

If a chargeback is opened:

  • Access to all purchased files may be revoked

  • All licenses may be immediately terminated

  • Additional fraud-prevention procedures may be activated

We reserve the right to provide evidence of delivery to payment processors.

7. Refund Exceptions (Rare Cases)

A refund may be considered only if:

  • A critical issue makes the file completely unusable AND

  • The issue cannot be fixed AND

  • The problem is proven to be on our side (not environment-related)

We may request temporary access, screenshots, logs, or details to evaluate the claim.

If the customer refuses to provide information, the refund will not be granted.

8. Contact Us

If you have questions about this policy or need support with your order, contact us:

📩 panosyanhambarcum@gmail.com
Hafl Tech (brand of IE Hambardzum Panosyan)